When working with Workflows in Tufin SecureChange, it's sometimes useful to skip a specific step. To configure this for a step in the Workflow, go to "Assignments" and select the option "Skip this step if:" Several conditions can be added and combined with AND or OR. A mixture is not possible (e.g. (a AND b) or c).
The example above has a Skip Condition with combined parameters. The step will be skipped if
- the Check Box "Important access for me" is checked (e.g. in step 1)
AND - the service is NOT http (tcp 80)
AND - the Risk Status of all access requests is "No risk"
This condition works perfectly for a single Access Request.
BUT
If there is more than one Access Request in a ticket, the Skip Condition is evaluated for each Access Request. The suggested behavior has been that if each Access Request fulfills the Skip Condition, the step is skipped - and vice versa: If any Access Request does not fulfill the condition, the skip will not be skipped. This is wrong (!)
Lesson Learned
Tufin Support has clarified the behavior: "For tickets containing multiple access requests, the step will be skipped if the condition is met in any one of them unless the condition selected specifically states that it applies to all access requests."
So if only one Access Request within the ticket fulfills the Skip Condition, the step will be skipped - regardless of all other Access Requests.
The condition applies to all Access Requests only for "Risk Status", "Target", "Destination", "Verification Status". So only for these four conditions the behavior is as expected above.