Category: SecureTrack

When having SecureTrack and SecureChange, revisions can be compared. Additionally, the SecureChange Ticket ID is available as a link in SecureTrack. Following this link from SecureTrack, the referring ticket is automatically opened and shown in SecureChange (if the current user is allowed to access it).

Additional information can be gathered using SecureTrack > Home > Change

In this table, all revisions are listed. Information provided is the device, the revision number as well as who did the change. The right row shows states like e.g. "Authorized". Let's have a closer look at the conditions about the shown status.


Manual changes on the status

Besides this, a manual change of the status is possible. This might be useful when e.g. an emergency change needed to be configured. Changing the status requires administrative access to SecureTrack. This option is not available for a "user", even for the device he or she is allowed to see.

If a change needs to be "authorized" manually, just go to the pen shown near the status.


In this example, an "unauthorized" change will be changed to "authorized". After confirmation, the status is changed, but a sign allows to see that the change was done manually. Besides this, the date and administrator are shown.
The same procedure can be done to "unauthorize" changes manually.


Hint regarding compliance

Current versions of SecureTrack don't allow to add a comment if the status is changed. That's the reason why the column "Comment" is empty in Menu > Home > Change. This column is not shown in the overview (Menu > Home > Dashboard).

The missing opportunity to provide a comment (i.e. reason for the manual change) might be problematic if the configuration is audited. So the reason for changing the status needs to be documented somewhere else.